1.SERVICE DELIVERY OVERVIEW

Moovers Holidays Pvt Ltd is a travel and tourism service provider. We do not ship or deliver any physical products. All services such as bookings, tickets, vouchers, and itineraries are delivered digitally.

2.DIGITAL SERVICE DELIVERY

After booking confirmation, all documents including e-tickets, hotel vouchers, and itineraries are delivered via Email, WhatsApp, or SMS. Delivery is considered successful once the document is sent digitally.

3.SERVICE FULFILMENT

Travel services are fulfilled by airlines, hotels, transport vendors, and activity providers. Moovers Holidays Pvt Ltd facilitates the booking and ensures timely delivery of all confirmations.

4.NO PHYSICAL RETURNS OR EXCHANGES

As no physical goods are shipped, returns, exchanges, or replacements do not apply. All modifications relate only to travel services as per the Cancellation & Refund Policy.

5.SERVICE NON-DELIVERY OR FAILURE

If documents are not received or a service is cancelled by a supplier, we will resend documents, provide alternatives, or initiate refunds as applicable under supplier rules.

6.DELIVERY TIMEFRAMES FOR DIGITAL DOCUMENTS

Holiday Package Confirmation: 24–72 hours

Flight Ticket: Instant to 24 hours

Hotel Voucher: 12–48 hours

Itinerary: 24–48 hours

7.SERVICE DELAYS

Delays may occur due to supplier processing time, holidays, technical issues, or payment verification delays. Customers will be informed promptly.

8.CUSTOMER RESPONSIBILITY

Customers must provide accurate contact details and check email inbox, spam folders, and WhatsApp regularly. Any errors should be reported immediately.

CONTACT FOR DELIVERY ISSUES

Moovers Holidays Pvt Ltd

Email: mooversholidays@gmail.com

Phone: +91 98251 41866